When is my order confirmed?
Orders are confirmed after checkout is completed successfully. You should then receive an order confirmation email and see the order inside your account area.
FAQ
Helpful answers for sizing, delivery, payment, and order support.
This page should answer the questions customers ask most before ordering, in language that stays clear, calm, and easy to trust.
Helpful note
Keep these answers aligned with your live shipping, returns, and support policies. Avoid promising timelines or conditions you cannot consistently honor.
Orders and payments
Questions customers usually ask before or right after checkout.
What payment methods do you accept?
List the payment methods enabled in your checkout here. Keep this section aligned with your live payment configuration before launch.
Can I change or cancel an order after placing it?
Add your real policy here. A careful starter approach is to allow changes only before fulfilment begins, subject to support review.
Sizing and fit
Use these answers to reduce uncertainty before purchase.
How should I choose my size?
Each product page should be read together with the fit notes, fabric notes, and silhouette description. Add a dedicated size guide later if your range expands.
Will colors or fabric appearance vary slightly in person?
Yes. Lighting, screen calibration, and fabric finish can create slight visual differences. Keep product photography and written fabric notes as accurate as possible.
Shipping and returns
These should remain consistent with the policy page.
How long does processing take?
Placeholder: insert your true processing window here, for example [1-3 business days], before launch.
Do you ship internationally?
Add the markets you support here. If availability varies by destination, say so clearly and link to the shipping policy page.
What is your return window?
Placeholder: insert your real return window and conditions here, then keep it identical across the policy and checkout experience.