Shipping & Returns

Clear timing for processing, delivery, and eligible returns.

Find the current order timeline, delivery expectations, and the basic return conditions that apply to Kravexo orders.

Read the FAQ Contact support

Policy note

Timelines begin after payment confirmation and may vary slightly during busy periods or carrier delays.

Processing

1–2 weeks

Delivery

1–2 weeks

Returns

Returns are accepted within 14 days of delivery if items are unused, in their original condition, and with all original packaging and tags where applicable.

Order flow

From checkout to dispatch

Once payment is confirmed, the order enters processing. Orders are typically prepared within 1–2 weeks before dispatch.

After dispatch, delivery usually takes 1–2 weeks depending on destination and final carrier handling.

Shipping guidance

What customers should know before ordering

Processing begins after payment confirmation.

Delivery timing may vary slightly depending on destination and carrier handling.

Customs duties or local import charges, if applicable, remain the responsibility of the customer unless stated otherwise at checkout.

Return conditions

Return eligibility

Returns are accepted within 14 days of delivery if items are unused, in their original condition, and with all original packaging and tags where applicable.

Returned items are reviewed after receipt before approval is confirmed.

Items marked as final sale or otherwise excluded at checkout are not eligible for return.

Return requests

How customers request a return

To request a return, contact support through the contact page and include your order number.

If the return is approved, the next return steps will be shared directly with you.